Studio Policies
Contract Terms & Conditions
All services purchased from The Core Connection-Pilates Studio must be preceded by the applicant acknowledging, by way of completing a registration and waiver form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release The Core Connection- Pilates Studio, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. Our studio currently is insured for participants 16 years and older. Unfortunately, we can not teach clients under 16 years old at this time.
Registration & Purchase
To register or purchase from The Core Connection - Pilates Studio online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.
$25 charge for NSF cheques, failed auto pay, or to make a package change.
Prices, schedule & policies are subject to change without notice.
Prices are in Canadian dollars.
No refunds.
Contracts must be signed for memberships and a valid credit card kept on file.
We require a doctor's note for all pregnant and post-natal clients. We may request a doctor's note for other clients.
We reserve the right to cancel a class if there is insufficient enrollment. We will contact you to make alternate arrangements if this occurs.
All participants must complete a waiver. Participants under 18 years must have parent or guardian’s signature on waiver.
Priority is given to clients who have reserved a class. We can not guarantee a spot if you haven’t reserved. If a class is full, you have the option to be put on a wait list.
We require a minimum of 24 hours notice to cancel a reservation for all sessions. If you do not show up or late cancel (less than 24 hours) we charge your pack as if you attended. Current single class charge for group classes and single private lesson fee will be charged to your credit card if you do not have an active pack.
Please arrive on time...
Being late for class puts you at risk and disrupts the other participants in the class. Emergencies do arise and we appreciate your dedication to attend class. Please do your best to arrive on time so you can participate in the warm-up phase of class (an important foundation of STOTT PILATES) and to maintain the focus of the other participants in the class.
Cancellation Policy:
Cancellations are only accepted by using the MindBody booking software or app. Please contact us if you need a lesson on how to cancel online or with the app.
We require a minimum of 24 hours notice for cancellation for booked appointments and class reservations. Your pack will be charged for missed sessions if at least 24 hours notice is not given. A single session in the category booked will be charged to your saved credit card for late notice or no show for clients that do not have a current package or have an unlimited package. No exceptions.
All packages have a 6 month expiry unless otherwise noted. $25 admin charge to make a package change, the current single class rate will be used for any adjustments. Any amount left over after the admin charge and single session rate calculation for attended classes, late cancels or no shows will be for in house studio credit only. Written notice is required to put packages on hold. This must be done prior to the hold. There are no refunds or returns for packages or memberships. There are no extensions on package expiries. Please choose a single lesson or a smaller pack if that suits your needs better.
Refunds for unopened, unused and undamaged merchandise are for studio credit only, receipt is required. Discounted items are final sale. Opened items are final sale.
Monthly auto pay contracts require a minimum of 30 days notice via completion of cancelation forms.
Waitlist:
Please remove yourself from the waitlist if you no longer want a waitlist spot. There may be others on the list after you and cancellations happen at the last minute. Our usual cancelation policy applies if you have been added from the waitlist and you are a no show or a late cancel. Be sure your contact information is current and you are opted in to receive emails so you get notice when you are added to a class. If you are on the waitlist it means you are prepared to attend the class if a spot opens up. You will receive a text or email message depending on your account settings for notice. Please check your messages if you are on the waitlist. You may remove yourself anytime without penalty but if you have been added to the roster our usual late notice policy will apply if you do not attend or late cancel.
Privacy Policy
The Core Connection - Pilates Studio respects your privacy and pledges to maintain the confidentiality of your personal information. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.
The Core Connection - Pilates Studio will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.
Copyright © 2024 The Core Connection - Pilates Studio, all rights reserved.
STOTT PILATES photography © Merrithew Corporation. ® Trademark(S) or registered trademark(s) of Merrithew Corporation, used under license. *Photography courtesy www.michelleaustin.ca
